![]() Each customer has been, or will be, contacted individually to reprocess their order and we have extended the opening hours of our distribution centre and customer services to facilitate this. Since Friday, our customer service team has been working hard to contact all impacted customers to ensure that as many orders as possible are fulfilled for launch day. “At every stage, we have reassured our customers that their Pip-Boys have been reserved for them. This is mainly caused by expired bank account details. “GAME can confirm that these payment issues were not caused by our systems, and instead arose due to customers' banks or PayPal accounts not allowing payment to go through. “On Friday, a small number of our customers who pre-ordered the Fallout 4 Pip-Boy Edition online experienced payment issues which has resulted in reports of orders not being fulfilled. There's mention, too, of the reason that orders failed - due to banks and PayPal accounts not accepting payment to be taken, despite many customers insisting that their details had not changed. UPDATE 1.10PM: GAME has issued a statement apologising for the continued wait for some Fallout 4 Pip-Boy Edition customers, and warned of a "short delay" before all orders find their rightful owners.
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